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AiRISTA Flow’s Operation Continuity Plan During Coronavirus COVID-19

At AiRISTA Flow the wellbeing of our customers and employees is our #1 priority. We are committed to being responsive to the needs of our customers during this COVID-19 outbreak. We have taken the following measures to help minimize disruption to business, while protecting customers and employees.

  • Airista Flow shipments of hardware to our customers will continue but will be limited to Tuesday and Thursday every week. RMA’s or other shipments coming to our facility, will be processed on these days as well.
  • Currently, AiRISTA Flow plans on normal hardware delivery based on above shipment days however our healthcare customers have priority over other industries. If any of our Healthcare customers foresee any increased Hardware demands as a result of COVID-19, please contact us ASAP, so we can assist. Airista Flow will advise if any delays are anticipated due to any government mandates requiring our manufacturing facilities to lock down.
  • Delivery of software and licenses will be on-time and there are no anticipated delivery delays.
  • Airista Flow’s SaaS infrastructure and offerings is 100% operational, monitored and maintained as usual without any disruption.
  • Any of implementations requiring on-site engineering resources will be rescheduled, unless special requirements are made by our healthcare customers. All other aspects of a project implementation, that can be performed remotely, should be able to continue without any delays. Airista Flow is committed to completing all the on-going projects and will communicate with our customers to establish the best next steps and a mutual plan to present our customers with the best outcome.
  • Our support team is available based on the regular schedule and our team has made all necessary arrangements for continuity of support during these times. Our support engineers will be able to continue the same level of service to resolve issues and provide remote support for upgrades as well as other support related matters.
  • AiRISTA Flow products and returns are sanitized with alcohol-based wipes before delivery, but it is highly recommended that appropriate necessary cleaning steps are practiced by our customers before deploying any hardware.

We are monitoring the CDC’s guidelines for all necessary precautions. While we anticipate minimal operating disruptions, we continually plan for contingencies and potential impacts.
As a valued customer, we want to address your needs during these unprecedented times. Please contact us if you have special needs or requirements during these challenging days.


info@airistaflow.com
1-844-816-7127

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OUTDOOR COVERAGE (OPTIONAL)

Extension of panic button service to outdoor areas and other spaces typically not covered by Wi-Fi, such as pools and parking lots

CUSTOM RULES & REPORTING

A custom rules engine for creating workflows and sophisticated response initiatives Custom report creation in addition to canned reports in the Essential and Pro packages

TEMPERATURE MONITORING (OPTIONAL)

Temperature monitoring and alerting for refrigerator and freezer compliance in place of paper-based reporting

ASSET TRACKING (OPTIONAL)

Track the location of mobile assets, such as luggage carriers, room service carts, and laundry bins

VOLUME BASED PRICING

Pricing based on number of hotel locations

PRO RESPONSE TAGS

A two-way communicating tag typically used by security and management for delivering panic event notifications, locations, and times as a text to tag screens

SYSTEM HEALTH

A view of the complete housekeeper safety solution to maintain optimal system health

REPORTING

A view of the previous 60 days of events in an easy-to-read table format with easy export capability

EVENT REPLAY

A recording of the team’s response using visual pathways and times overlaid on maps for retention, compliance, testing, and best practice creation

Panic Button Tags

A variety of low-cost tags with push-button activation typically used by housekeeping staff for generating easy and reliable panic alerts

HOUSEKEEPER SAFETY PORTAL

A private cloud portal for managing alert activity, creating custom rules, viewing dashboards and reports, and monitoring system health

CONTACT AIRISTA FLOW FOR FURTHER INFORMATION

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