Privacy Policy - RTLS Solutions

Last Updated: July 15, 2022

This Privacy Notice describes how we collect and use your personal information in relation to AiRISTA websites, applications, products, services, events, and experiences that reference this Privacy Notice (together, “AiRISTA Offerings”). The AiRISTA Offerings specifically include the following AiRISTA Flow mobile applications:

AiRISTA Mobile – Myco
AiRISTA Mobile – Spectralink
AiRISTA Mobile – Generic

This Privacy Notice also does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice.

PERSONAL INFORMATION WE COLLECT

We collect your personal information in the course of providing AiRISTA Offerings to you.

Here are the types of information we gather:

Information You Give Us:We collect any information you provide in relation to AiRISTA Offerings. Examples of information you give us include:
- search for, subscribe to, or purchase AiRISTA Offerings;

create or administer your AiRISTA account (and you might have more than one account if you have used more than one email address when using AiRISTA Offerings);
configure your settings for, provide data access permissions for, or otherwise interact with AiRISTA Offerings;
register for or attend an AiRISTA event;
purchase or use content, products, or services from third-party providers through the AiRISTA Marketplace (or other similar venues operated or provided by us);
offer your content, products, or services on or through AiRISTA Offerings or the AiRISTA Marketplace (or other similar venues operated or provided by us);
communicate with us by phone, email, or otherwise;
complete a questionnaire, a support ticket, or other information request forms;
post on AiRISTA websites or participate in community features; and
employ notification services.
Automatic Information:We automatically collect certain types of information when you interact with AiRISTA Offerings. Examples of Information we collect automatically include:

network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
the location of your device or computer;
authentication and security credential information;
content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
Offerings metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and AiRISTA Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
email addresses and phone numbers used to contact us; and
identifiers and information contained in cookies (see our Cookie Notice).
Information from Other Sources:We might collect information about you from other sources, including service providers, partners, and publicly available sources. Examples of such information we collect from other sources include:

your name, email address, physical address, phone number, and other similar contact information;
usernames, aliases, roles, and other authentication and security credential information;
your subscription, purchase, usage, billing, and payment history;
payment settings, such as payment instrument information and billing preferences;
tax information;
email communication and notification settings

HOW WE USE PERSONAL INFORMATION

We use your personal information to operate, provide, and improve AiRISTA Offerings. Our purposes for using personal information include:

Provide AiRISTA Offerings:We use your personal information to provide and deliver AiRISTA Offerings and process transactions related to AiRISTA Offerings, including registrations, subscriptions, purchases, and payments.
Measure, Support, and Improve AiRISTA Offerings:We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop AiRISTA Offerings.
Recommendations and Personalization:We use your personal information to recommend AiRISTA Offerings that might be of interest to you, identify your preferences, and personalize your experience with AiRISTA Offerings.
Comply with Legal Obligations:In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect bank account information for certain types of electronic payment.
Communicate with You:We use your personal information to communicate with you in relation to AiRISTA Offerings via different channels (e.g., by phone, email, chat) and to respond to your requests.
Marketing:We use your personal information to market and promote AiRISTA Offerings.
Fraud and Abuse Prevention and Credit Risks:We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, AiRISTA, and others. We may also use scoring methods to assess and manage credit risks.
Purposes for Which We Seek Your Consent:We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

LOCATION DATA

Our platform is a real time locations solution that can be used by the platform user for the purpose of tracking devices for staff and personal safety. Use of the platform is subject to the terms of a separate license agreement. The location data is passed to a server where the data is viewable by the platform user who has proper credentials. We do not sell or distribute location data.

COOKIES

To enable our systems to recognize your browser or device and to provide AiRISTA Offerings, we use cookies. We use cookies, pixels, and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:

Recognizing you when you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
Conducting research and diagnostics to improve our offerings.
Preventing fraudulent activity.
Improving security.
Delivering content, including marketing materials, relevant to your interests on AiRISTA sites and third-party sites.
This allows us to measure and analyze the performance of our offerings.

Some AiRISTA cookies are deleted at the end of your browsing session, while others persist between sessions. Essential AiRISTA cookies remain on your device for up to 365 days from your last visit to our site. Other AiRISTA cookies remain on your device for up to 365 days from their last use.

Information we collect through cookies

Examples of the information we automatically collect through cookies include:

Network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider
Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting
The location of your device or computer
Authentication and security credential information
Content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads
The full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time) and AiRISTA Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs)

Managing cookies

Cookie preferences on AiRISTA sites
Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking Cookie preferences in the footer of the AiRISTA site.

Browser settings
You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. Check the support site for your browser to understand privacy settings available to you.

If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit AiRISTA sites.

HOW WE SHARE PERSONAL INFORMATION

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below.

Transactions Involving Third Parties:We make available to you services, software, and content provided by third parties for use on or through AiRISTA Offerings. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party.
Third-Party Service Providers:We employ other companies and individuals to perform functions on our behalf. Examples include: delivering AiRISTA hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including marketing and event management), conducting customer relationship management, and providing training. These third party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Notice and as permitted by applicable data protection law.
Business Transfers:As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the individual consents otherwise). Also, in the unlikely event that AiRISTA or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
Protection of Us and Others:We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of AiRISTA, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
At Your Option:Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

LOCATION OF PERSONAL INFORMATION

AiRISTA Flow, Inc. is located in the United States. Depending on the scope of your interactions with AiRISTA Offerings, your personal information may be stored in or accessed from multiple countries, including the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws.

How We Secure Information

At AiRISTA, security is our highest priority. We design our systems with your security and privacy in mind.

We maintain a wide variety of compliance programs that validate our security controls.
We protect the security of your information during transmission to or from AiRISTA websites, applications, products, or services by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

If you are located in the EEA: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information.

INTERNET MARKETING AND THIRD PARTIES

AiRISTA Offerings may include third-party marketing and links to other websites and applications. Third party marketing partners may collect information about you when you interact with their content, marketing, or services. For more information about third-party marketing, including interest-based marketing, please read our Interest-Based Marketing notice.

Access and Choice

You can view, update, and delete certain information about your account and your interactions with AiRISTA Offerings. If you cannot access or update your information yourself, you can always contact us for assistance.

You have choices about the collection and use of your personal information. Many AiRISTA Offerings include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain AiRISTA Offerings.

Communications:If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
Marketing:If you don’t want to see interest-based marketing, please unsubscribe.
Browser and Devices:The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Information for California residents

These additional privacy disclosures apply to California residents

Information We Collect, Use, and Disclose

California law requires AiRISTA to disclose the categories of personal information we collect and how we use them, the categories of sources from which we collect personal information, and the third parties with whom we share personal information. We have provided this information above in the “Personal Information We Collect” and “How We Use Personal Information” sections of this Privacy Policy.

AiRISTA does not sell Personal Information.

Do Not Sell My Personal Information

Access and Deletion

If you are a California resident, you may also have the following rights with respect to any information about you that constitutes “personal information” under California law:

Make an access request, regarding the personal information we have collected about you;
Request deletion of your personal information; and
Obtain additional details regarding our information practices, including how we collect and share personal information.

California residents may exercise these rights here. You may also need to provide additional information and to allow us to verify you and ensure that we accurately fulfill your request. If you have any questions about your rights or our disclosures, you may reach us by email at ois@airista.com.

We will never discriminate against you for exercising any of your rights under California law.

Access and Choice

Communications:If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
Marketing:If you don’t want to see interest-based marketing, please unsubscribe.
Browser and Devices:The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Information for California residents

These additional privacy disclosures apply to California residents

Information We Collect, Use, and Disclose

AiRISTA does not sell Personal Information.

Do Not Sell My Personal Information

Access and Deletion

If you are a California resident, you may also have the following rights with respect to any information about you that constitutes “personal information” under California law:

Make an access request, regarding the personal information we have collected about you;
Request deletion of your personal information; and
Obtain additional details regarding our information practices, including how we collect and share personal information.

We will never discriminate against you for exercising any of your rights under California law.

CHILDREN’S PERSONAL INFORMATION

We don’t provide AiRISTA Offerings for purchase by children. If you’re under 18, you may use AiRISTA Offerings only with the involvement of a parent or guardian.

Retention of Personal Information

We keep your personal information to enable your continued use of AiRISTA Offerings, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions

If you have any concern about privacy at AiRISTA or want to contact one of our data controllers, please contact us using the button below with a thorough description, and we will try to resolve the issue for you. You may also contact us at the addresses below:

AiRISTA Flow, Inc.

1966 Greenspring Dr., Suite 125

Timonium, Maryland 21093

If you interact with AiRISTA Offerings on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

Retention of Personal Information

Contacts, Notices, and Revisions

If you have any concern about privacy at AiRISTA or want to contact one of our data controllers, please contact us at the button below with a thorough description, and we will try to resolve the issue for you.

You may also contact us at the addresses below:

AiRISTA Flow, Inc.

913 Ridgebrook Rd., Suite 110

Sparks, Maryland 21152

Contacts, Notices, and Revisions

AiRISTA Flow, Inc.

913 Ridgebrook Rd., Suite 110

Sparks, Maryland 21152

ANNEX

Interest-Based Marketing

Interest-based marketing is sometimes referred to as personalized or targeted marketing. We show interest-based marketing to display features, products, and services that might be of interest to you.

What sort of information do we use to show interest-based marketing?

To serve you interest-based marketing, we use information such as your interactions with AiRISTA sites, content, or services. We do not use information which on its own identifies you, such as name or e-mail address, to serve interest-based marketing.

As is common in the marketing industry, we use cookies, pixels, and other technologies (collectively, “cookies”), which enable us to understand the effectiveness of the interest-based marketing we show you by measuring what ads are clicked or viewed, and to provide you with more useful and relevant marketing.

How do we work with third parties to show you interest-based marketing?

We work with third parties, such as marketers, publishers, social media networks, search engines, marketing serving companies, and marketing companies working on their behalf, to improve the relevance of marketing we serve. In providing you interest-based marketing we do not associate your interactions on unaffiliated sites with information which on its own identifies you, such as name or email address, and we do not provide any such information to marketers or to third-party sites that display our interest-based marketing. Marketers and other third parties may assume that users who interact with or click on an interest-based marketing or content are part of the group that the marketing or content is directed towards (for example, users in a particular geographical area or users who purchased or browsed for classical music). Some third-parties may provide us pseudonymized information about you (such as demographic information or sites where you have been shown marketing content) from offline and online sources that we may use to provide you more relevant and useful marketing.

Third party marketers or marketing companies working on their behalf sometimes use cookies in the process of delivering content, including marketing content, directly to your browser or device, and they may automatically receive an IP address when this happens. They may also use cookies to measure the effectiveness of their marketing, show you more relevant marketing content, and perform services on behalf of AiRISTA. For information on how to control and delete cookies (including third party cookies) please visit our Cookies notice.

Marketing Preferences

AiRISTA offers you choices about receiving interest-based marketing from us. You can choose not to receive interest-based marketing from AiRISTA. You will still see marketing content but they will not be based on your interests.

For information on the marketing practices of websites and services offered by other AiRISTA companies, please review their interest-based marketing policies and other notices.